FAQs

I just placed an order. When will it ship?

We strive to ship items as quickly as possible. Most ready-made items ship within 5-7 days. Print-on-demand and custom items may take 7-14 days to ship. If you need an item by a specific date (such as for a gift), please notify us at the time of order. 

Orders may be shipped via DHL eCommerce, UPS, FedEx, USPS, or ePacket, depending on your location and the fastest available service. The typical transit time is 14 to 21 business days; however, you may receive your items earlier. All orders are shipped with tracking numbers so you can track your package every step of the way. Packages may be subject to delays beyond our control, such as customs or postal delays. Tracking numbers will be updated 3-5 days after your order has been shipped. If you have not received a tracking number within 7 business days, please contact us at contact@bleakboutique.com.

I'm not in love with my order, can it be returned?

We want you to love your items, but we understand that sometimes things just don't work out. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We accept returns on any eligible item within 30 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

I changed my mind. Can I cancel my order?

Orders can be canceled as long as they have not shipped. Contact us right away via email or chat to request a cancellation. If your order has already shipped, you must wait for it to arrive and then follow the return instructions above.

I entered the wrong address. What do I do?

If you have entered an incorrect shipping address, please notify us by email or chat as soon as possible so we can correct it on our end. If your order has already shipped to the wrong address, we cannot offer a refund. In some cases, orders in transit can be rerouted by the carrier for a fee. Contact us to see if this is a possible for your order. 

I have other questions not answered here. How can I get help?

We are here to help! Please send us an email at contact@bleakboutique.com or use our website chat function to reach out. Be detailed and clear with your question and include your full name and order number (if applicable). We will be happy to assist you in any way we can.